FAQs


The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

You could see different prices for the same product, as it could be listed by many Sellers.

Yes, it's necessary to log into your MYKTDC account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Currently, sellers on MyKTDC only ship within India.

An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.